All orders are shipped within 5 business days. If there’s a surge in demand, there might be a slight delay — but we’ll always hustle to get it to you ASAP!

Please double-check your spam folder first. If it’s not there, your email might have had a typo. Email us at info@pixelpouch.net and we’ll help you out right away.

If your order hasn’t shipped yet, we can absolutely help. Just reach out to us ASAP at info@pixelpouch.net with your order number.

Once shipped:
– International (e.g. US, Canada): 5–10 days average
You’ll receive a tracking number via email once it’s on the way!

You’ll receive a tracking link via email. Can’t find it? Contact us with your order number at info@pixelpouch.net and we’ll resend it!

We’re so sorry! Please send us a photo and your order number to info@pixelpouch.net and we’ll arrange a replacement or refund ASAP.

We currently accept PayPal only, but we’re working on adding more payment options like credit cards and Apple Pay soon. Stay tuned!

Some products do offer gift options! If you see a “Gift Option” at checkout, you’re good to go. Not sure? DM us and we’ll confirm for you.

If your order hasn’t shipped yet, we can update the address. Email us ASAP at info@pixelpouch.net.

We're always here for you!
– Email: info@pixelpouch.net
– WhatsApp (24/7): wa.me/821066869967
– Instagram DM: @pixelpouch_official